Refund policy

 Returns for helmets purchased through www.oumurs.com

Effective August 5, 2026  |  Version 1.0

30-day return window
Request a return within 30 calendar days after delivery. A compliant helmet may be tried on indoors, but it must remain unused, unridden, clean, unaltered, complete, and in new condition.

1. Scope

This Return Policy applies to eligible helmets purchased directly through www.oumurs.com and delivered to a United States address. For purchases made through a marketplace or other retailer, begin the return through that seller’s procedures. This policy is separate from the One-Year Limited Helmet Warranty and does not limit non-waivable consumer rights.

If OUMURS sells motorcycle parts, rider gear, accessories, or other non-helmet products through the Site, OUMURS should publish return terms for those products before checkout or clearly state when the 30-day helmet return policy is limited to helmets only.

2. Return window

You must contact OUMURS at contact@oumurs.com and request return authorization within 30 calendar days after the order is delivered. If authorized, ship the product no later than 14 calendar days after we issue the return instructions, unless we agree otherwise in writing.

3. Condition requirements

To qualify for a change-of-mind return, the helmet must satisfy every requirement below:

· Unused, unridden, unwashed, clean, unaltered, and free from scratches, odors, hair products, smoke, pet hair, dirt, wear, impact, or other damage;

· Tried on indoors only, solely to evaluate fit;

· Returned with the original helmet bag, retail box, manuals, warranty and safety documents, parts, and all accessories supplied with the product;

· All original product tags, hang tags, certification and warning labels, stickers, protective films, and tamper-evident seals must be intact, undamaged, legible, unaltered, and not removed and reapplied;

· Any hang tag originally attached to the product must remain attached and undamaged; and

· Packed inside an outer shipping carton so that no carrier label, tape, writing, or damage is placed directly on the helmet’s retail box.

A helmet that does not meet these condition requirements may be denied a change-of-mind refund. These resalable-condition requirements do not apply when the product is defective, incorrect, damaged in transit, or subject to a legal remedy; see Sections 8 and 9.

4. Starting a return

1. Email contact@oumurs.com within the return window. Include your order number, purchaser name, product model and size, reason for return, and photographs if the product is damaged, incorrect, or defective.

2. Wait for written authorization and the return address. Do not send a helmet to the Hong Kong office or any address shown on a package unless our return instructions specifically direct you there.

3. Pack the complete product securely in an outer shipping carton and include any return identifier we provide.

4. Use a trackable shipping service and keep the receipt and tracking number until the refund is complete.

Unauthorized or collect-on-delivery shipments may be refused. Return authorization does not itself confirm eligibility; we determine eligibility after inspection.

5. Return shipping and original delivery charges

For an eligible change-of-mind return, the customer is responsible for return shipping and risk of loss until the package is received. If OUMURS offers a prepaid label, the label cost may be deducted from the refund and will be disclosed before you use it.

OUMURS will pay reasonable return shipping for a verified wrong item, item damaged in transit, or defect covered by the Limited Warranty. Original expedited or premium delivery charges are not refundable for a change-of-mind return. If the order included free standard delivery, no standard-delivery amount will be deducted from the product refund.

6. Inspection and refunds

We ordinarily inspect a return within 5 business days after receipt. If approved, we will submit the refund to the original payment method within 5 business days after inspection. Your bank or payment provider may require additional time to post the credit.

An eligible, compliant return is refunded for the price paid for the returned product, including any applicable product tax that must be refunded. We do not charge a restocking fee for a compliant return. We may deny or reduce a refund only as permitted by law when a return is incomplete, used, damaged, altered, missing items, or otherwise fails this policy. Before making a deduction, we will provide a reasonable explanation.

7. Exchanges, bundles, gifts, and final-sale items

· Exchanges. To obtain a different size or model, return the eligible product and place a new order. This helps make the replacement available without waiting for inspection.

· Bundles. Return all items in a bundle or promotional set unless we authorize a partial return. If a partial return is allowed, the refund may reflect the price of the kept items without the bundle discount.

· Gifts. Refunds are normally issued to the original payment method. Contact us before returning a gift so we can explain available options.

· Final sale. An item is final sale only if clearly identified as final sale before purchase. A sale price or discount alone does not make an item final sale. Defective or misdescribed final-sale items remain subject to applicable rights.

8. Wrong item or delivery damage

If the package arrives with the wrong item or visible delivery damage, contact contact@oumurs.com as soon as reasonably possible, preferably within 7 calendar days after delivery. Include the order number and photographs of the product, retail box, outer carton, shipping label, and damage. Keep all packaging until we resolve the claim. A delayed report does not waive a right that applicable law gives you, particularly for hidden damage that could not reasonably have been discovered earlier.

9. Defective products and safety issues

Stop using a product that may be defective or unsafe. Contact us at contact@oumurs.com for warranty assistance. A product returned because of a covered defect does not need to meet the unused or resalable-condition requirements above. However, we may require the product, proof of purchase, photographs, model information, and safety or certification labels to evaluate the claim.

10. Marketplace and retailer purchases

For Amazon, Walmart, eBay, TikTok Shop, another marketplace, or an independent retailer, use the return channel and deadlines shown by the seller of record. OUMURS may assist with a qualifying Limited Warranty claim after the seller’s return window, but cannot issue a refund for money collected by an unrelated seller unless OUMURS expressly agrees.

11. Statutory rights

This policy provides contractual return rights in addition to rights you may have under applicable law. Nothing in this policy excludes or limits a remedy that cannot lawfully be waived, including rights for goods that are defective, unsafe, misdescribed, or not supplied as agreed.