Shipping policy

Where We Ship

Oumurs ships products to all U.S. states for free; however we do not ship to the address below:

APO/FPO, Africa, Alaska/Hawaii, Asia, Barbados, Bermuda, Canada, Central America and Caribbean, Europe, French Guiana, French Polynesia, Greenland, Guadeloupe, Libya, Martinique, Mexico, Middle East, New Caledonia, Oceania, Reunion, Russian Federation, Saint Pierre and Miquelon, South America, Southeast Asia, US Protectorates, Ukraine, Venezuela.

Order Processing Time

Orders will be processed within 1-2 business days after your purchase.

Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.

Shipping Methods & Time

Oumurs currently is shipped by FBA and it usually arrive in 3-8 business days.

If you need to specify a carrier, please send us an email to get support.

Email Address: cs@oumursmotorpart.com

Tracking Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier's site. This allows you to track your package in real-time and stay updated on its delivery status.

If the package is lost or you don't receive your order, please don't hesitate to contact our customer support team.

We could not process the refund for the lost package, but we can ship another package to you instead.

Tax

Taxes may be applicable at checkout.

 

Frequently Asked Questions (FAQ)

1. Why my shipment does not move?

The shipping may delay because of the high volume of shipments during holiday season, weather conditions or local events. Please contact us for support if carrier lost your package, or you haven't received your order in 14 days.

2. Will my order ship in multiple packages?

Sometimes, your order will be shipped in multiple packages using multiple tracking numbers (depending on product availability). Due to the separate shipments, you may receive them on different days.

3. Can I change the shipping address after the order is placed?

If the order hasn't been shipped out, the shipping address can be changed, please contact us to correct the address if it is needed.

If the order has been shipped out, the shipping address can't be changed, please contact us for support, we will help you to receive the package.